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Webhooks overview

Prepare secure webhook handling while the verified VartaFlow event catalogue and signature scheme are documented.

1 min read · 110 words.

The event catalogue and signature verification scheme are pending. A production consumer should use HTTPS, verify authenticity, acknowledge promptly, process asynchronously, handle duplicates and monitor failures. Never trust an event merely because it resembles an expected payload.

Consumer design

Separate receipt from business processing so slow dependencies do not delay acknowledgement. Store a bounded event identifier when the verified contract supports one, make handlers idempotent and send failed work to an observable retry or review path.

Security and operations

Reject unsupported methods and oversized requests, rotate secrets safely and avoid logging full payloads. Test duplicate, delayed, reordered and malformed events only after the official signature and event contracts are available.

API overview

Understand the planned VartaFlow API documentation structure without relying on unverified endpoints or example payloads.

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FAQ

Frequently asked questions

What will I learn from Webhooks overview?

Prepare secure webhook handling while the verified VartaFlow event catalogue and signature scheme are documented.

Who should use this documentation?

It is intended for teams planning, configuring or reviewing VartaFlow customer engagement workflows and their operational controls.

Does the documentation guarantee feature availability?

No. Confirm the current release, account eligibility, limits and commercial terms for your proposed workflow before implementation.

Who should evaluate webhooks overview?

Include the team that owns the customer journey, operational users, a technical owner, and the people responsible for consent, privacy, security and commercial approval.

What should we prepare before discussing webhooks overview?

Document the customer use case, expected volume, team roles, current tools, required integrations, consent source, exception handling and the outcome you want to measure.

How is human handover handled?

Define when automation should stop, which team should receive the conversation, what context must be transferred and how unresolved or sensitive cases will be reviewed.

What customer consent considerations apply?

Use an appropriate consent process for the intended communication, retain evidence where required and provide a clear way for customers to change their communication preferences.

How should privacy and security requirements be reviewed?

Identify the data involved, access roles, retention needs, connected processors and incident responsibilities. Request current written security and privacy information during evaluation.

Can this connect with our existing business tools?

Potential connections depend on the system and the currently supported integration method. Confirm available records, events, direction, retries and ownership before implementation.

How long does implementation take?

Timing depends on account readiness, approvals, data, integrations, workflow complexity, testing and team training. Ask for a scoped implementation plan rather than assuming a standard timeline.